Audit Outcomes - Leadership Training, Management Training, Sales Training, OHS Risk Management

Transport and Logistics

Retail

Food Operations

Business

Strategic Alliances

Audit Outcomes

Summary of AQTF audit information

As a Pre-qualified Supplier under the User Choice 2010 - 2015 program, Performis is required to publish audit information in relation to it's compliance with the Australian Quality Training Framework (AQTF).

The User Choice program provides public funding paid directly to Pre-qualified Suppliers for the delivery of accredited entry-level training to eligible Apprentices and Trainees.

The AQTF is the national set of standards which assures nationally consistent, high-quality training and assessment services for the clients of Australia's vocational education and training system.

An AQTF audit reviews evidence of an organisations' compliance with the requirements of the AQTF Essential Conditions and Standards of Initial/Continuing Registration to confirm that it is achieving quality training and assessment outcomes. The process also identifies opportunities for improvement on these outcomes.

This information is published to assist apprentices, trainees and their employers to make informed decisions regarding their selection of a Pre-qualified Supplier for the delivery of training and assessment services.

Audit Date:	21, 22, 23 September, 2010

Qualifications audited
Qualification code		Qualification name	Qualification code	Qualification name
BSB40807		Certificate IV in Frontline Management	TAA40104	Certificate IV in Training and Assessment
PRM30104		Certificate III in Asset Maintenance (Cleaning Operations)	TLI30107	Certificate III in Transport and Logistics (Warehousing and Storage)
SIR40207		Certificate IV in Retail Management	HLTFS310B	Apply and monitor food safety requirements
SIR50107		Diploma of Retail Management	FDF30103	Certificate III in Food Processing
SIT40307		Certificate IV in Hospitality	BSB51107	Diploma of Management

Audit Outcome			Rectification
Was non-compliance identified? Yes/No	If 'Yes', non-compliance type Minor, Significant, Critical	Summary of non-compliance	Actions taken to rectify the non-compliance	Has the non-compliance been rectified?
Yes	Audit conducted in Victoria where categories are not assigned	Recommendation that Performis validate assessment tools currently used for all qualifications were students are enrolled.	Performis is currently validating all resource materials on scope and adjusting where required. Validation will take into account: · Benchmark answers · Mapping · UOC requirements, qualification and training package · Consistency in terminology across all resources	In progress
		Recommendation that RPL tools be adjusted to ensure consistency in RPL assessment judgements across facilitators.	Performis has amended their RPL tools to include documented judgement criterion for each qualification to ensure consistency in RPL assessment judgments	Yes
		Recommendation that the Participant Handbook is updated with all information on fees and charges policy and refund policy	Performis have amended their Participant Handbook to reference the Fees and Charges and Refund Policy for each state	Yes

Explanatory notes:

Non-compliance with the AQTF means that requirements of the have not been met based on the evidence reviewed. Non-compliances are categorised as minor, significant or critical. For the purposes of the User Choice 2010 - 2015 program, only significant and Critical non-compliances need to be published

Minor: No, or minor, adverse impact on learners with no serious breakdown of provision of quality training and assessment.

Significant: Significant adverse impact on learners with insufficient focus on quality training and assessment outcomes.

Critical: Critical adverse impact on learners with widespread or persistent dissatisfaction with services and outcomes.