Program Overview

Growing and nurturing valuable client relationships are essential to maintaining your sales team's performance and maximising existing accounts.

Course Content

• The value of Client relationships
• Account Relationship Management
• Managing Information
• Benefits of Account Relationship Management
• The Account Profile
• Using the Account Profile and Account Plan
• Checklist: Business Customer Situation Analysis
• Special Case: Understanding Retail Finance Needs
• Customer Service Standards
• Identifying Service Deficiencies
• Store Policy on Complaints
• Service Leadership
• Leading and Managing the Service Team