Program Overview

Understanding ‘professional’ relationships and building rapport by recognising personality types and adjusting behaviour styles. Utilise effective communication skills and listening and questioning techniques

Course Content

• Use the DISC behavioural profile knowledge in relationship building
• Understanding Behaviour to Communicate Effectively
• What is DISC?
• The Dominant Type (D)
• The Influencer Type (I)
• The Steady Type (S)
• The Compliant Type (C)
• How to Communicate and Approach the Different Styles
• Developing Versatility
• Comparing High and Low Versatility
• Develop sales strategies to match client profiles